In a significant development, Precious Kalu Esq., a legal practitioner, has taken formal steps towards suing Dana Air due to the airline’s alleged failure to refund a client’s ticket money.
A formal notice of intent to sue has been issued by Kalu Esq., targeting Dana Air’s administrative office. The lawyer contends that despite submitting a refund request on April 25, 2024, following the runway overshoot incident, the airline has failed to honor the refund.
The refund request was initiated through the designated WhatsApp number and email address provided by Dana Air.
According to Kalu Esq., despite a delayed response, the airline eventually requested identification and account details on May 2, 2024, which were promptly provided. However, since then, Dana Air has deactivated its X account and ignored subsequent messages, leaving the client without a refund.
The letter asserts that Dana Air’s actions constitute a breach of contract and negligence. It demands a refund within seven days, failing which legal action will be pursued to recover losses and seek damages.
This development raises serious concerns regarding Dana Air’s handling of customer refunds and its communication with affected passengers.
As Dana Air faces the looming threat of legal action, the resolution of this situation remains uncertain.
